Your Onboarding Welcome Questions:

Originally, I briefly covered this topic inside a past reactivation training. But just like the testimonial trainings, I realized that keeping a patient from drifting off and reactivating one who already has are two completely different skill sets... with two completely different energies.

So we are giving each one its own focused session. This one is all about catching the drift before it happens, with plenty of time to actually role-play it live so the words feel natural coming out of YOUR mouth.

This is Part 1 → catching the drift before it happens. (Part 2 is Reactivation, bringing back the ones who already slipped away, gets its own session in July.)

You know the moment. The phone rings, or a text comes in, and it is a patient saying "I need to stop" or "I can't come in anymore." And in that split second... your stomach drops a little. Right?

This month's Laser Focus is all about that exact moment. And the quieter moments BEFORE it, the little signs most of us miss.

🚩Patients rarely drift off all at once. They leave in tiny signals first. A "maybe next week." A missed appointment. A "things are just really busy right now." 

By the time they actually say "I want to cancel," they have usually been drifting for a while. We just did not catch it.

This training is about catching it early, reading the red flags, and leading that patient back to WHY they started in the first place... with connection, not pressure. Because a patient who feels connected does not cancel. A patient who feels processed does.

Inside this working Zoom call, we will:

🚩 Name the red-flag signs a patient is about to drift (the things they say, and what they REALLY mean)

✅ Walk through exactly what to say when a patient calls or texts to stop care

✅ Master the in-office refocus → room, doctor, x-rays, back to their why

✅ Learn the "exit exam" move that brings a stopping patient back through your doors

✅ Cover the text-response rule that keeps a cancellation from becoming a bad review

✅ Break down my Release of Liability, the form that protects your patient AND quietly opens the door to bring them back later

✅ Optional role play at the end so you can practice the cancel conversation live

📝 Homework (do this BEFORE the call):

Bring a REAL patient. Someone who recently tried to stop care, canceled, or someone you can feel is starting to drift right now. Email me the actual text or email they sent you, or just type out what you remember them saying to you out loud. Send it before the call (especially if you cannot make it live) and I will live-audit the exact response on the call, so you walk away knowing precisely what to say.

👩🏼‍💻 How to Join Live:

This group call will be on ZOOM, at the time of the call go to this link: https://us06web.zoom.us/j/85166333190?pwd=4bjG1Uxmu2eTF7tfqHhqTt54fxNGea.1

🔑 If it asks for a password its: connect

📱 On Your Phone? Download the Zoom app ahead of time so you can join easily from anywhere.

📷 Camera ON highly encouraged, you don't need to show up perfect, just show up.

📥 If you can't make it live, Replay, Slides and Supporting resources will be available after the call by the end of the day in your Video or C3 Vault.

🏆 This session counts towards C3 Certification.

For those of you in the 4.1 to 7.1 C3 Certification Program, this class counts toward your certification. We are in Month 3: The Consistently Collect Phase

Whether you're in the current C3 program, or a Community member attending ... you are in the RIGHT room.

A canceled patient is not always a lost patient. Most of the time, they are just one connected conversation away from staying.

Let's catch them before they drift.

-Miranda | Your Connected Chiropractic Assistant Coach